This insurance company is such a bogus! I rented a storage unit at Cubesmart in Frisco, TX for 2+ years and of course, there was an ice storm hit North Texas late Jan 2026. My unit along with some units unfortunately were impacted from the ice storm because it flooded into the building where units included mine were.The store manager immediately contacted me along with some customers who were affected and of course I filed a claim with Fortegra since it was part of Cubesmart insurance plan. I immediately filed with them shortly after my friends went through my stuff, took a lot of photos, clips, etc at the storage unit. It took a while for Erika Bolton to get back to me via email and phone call. I reached out a few times to see what was going on. Finally, earlier tonight, she sent me an email with a small, lame, and weak explanation of why she declined my claim! Imagine how upset I was when I received the email. Do they not care about our personal items including photos, value items, books, etc? So all this time, I paid for the insurance plan along with the rate for the storage unit for this negative result?I deserve a check for damaged items that happened at my storage unit due to the ice storm and it was out of my control too. In fact, I deserve refund for the insurance rate I paid for the past 2 years if they're going to handle like this. UNACCEPTABLE.They deserve a zero star!
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