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This insurance company is such a bogus! I rented a storage unit at Cubesmart in Frisco, TX for 2+ years and of course, there was an ice storm hit North Texas late Jan 2026. My unit along with some units unfortunately were impacted from the ice storm because it flooded into the building where units included mine were.
The store manager immediately contacted me along with some customers who were affected and of course I filed a claim with Fortegra since it was part of Cubesmart insurance plan. I immediately filed with them shortly after my friends went through my stuff, took a lot of photos, clips, etc at the storage unit. It took a while for Erika Bolton to get back to me via email and phone call. I reached out a few times to see what was going on. Finally, earlier tonight, she sent me an email with a small, lame, and weak explanation of why she declined my claim! Imagine how upset I was when I received the email. Do they not care about our personal items including photos, value items, books, etc? So all this time, I paid for the insurance plan along with the rate for the storage unit for this negative result?
I deserve a check for damaged items that happened at my storage unit due to the ice storm and it was out of my control too. In fact, I deserve refund for the insurance rate I paid for the past 2 years if they're going to handle like this. UNACCEPTABLE.
They deserve a zero star!
This insurance company is such a bogus! I rented a storage unit at Cubesmart in Frisco, TX for 2+ years and of course, there was an ice storm hit North Texas late Jan 2026. My unit along with some units unfortunately were impacted from the ice storm because it flooded into the building where units included mine were.The store manager immediately contacted me along with some customers who were affected and of course I filed a claim with Fortegra since it was part of Cubesmart insurance plan. I immediately filed with them shortly after my friends went through my stuff, took a lot of photos, clips, etc at the storage unit. It took a while for Erika Bolton to get back to me via email and phone call. I reached out a few times to see what was going on. Finally, earlier tonight, she sent me an email with a small, lame, and weak explanation of why she declined my claim! Imagine how upset I was when I received the email. Do they not care about our personal items including photos, value items, books, etc? So all this time, I paid for the insurance plan along with the rate for the storage unit for this negative result?I deserve a check for damaged items that happened at my storage unit due to the ice storm and it was out of my control too. In fact, I deserve refund for the insurance rate I paid for the past 2 years if they're going to handle like this. UNACCEPTABLE.They deserve a zero star!
I'm a service advisor at a Ford dealership. A customer came in to have some mechanical work done. I called Fortegra and got approval for a certain amount. We went ahead with the repairs. After completion, I sent in for payment. They gave me almost $400 less than the agreement. Emailed back and forth trying to figure out why. Couldn't get a solid answer, only that certain hardware is not covered under contract (even though without hardware, the covered component could not be bolted into place), and the component itself was reduced by $22 each. Labor was also reduced by just over 2 hours. My company will no longer be doing business with this company, as they reneged on our agreement.
They denied claims that are clearly stated in the contract as covered. They not only denied it without having seeing any type of photos nor did they care to see the photos. They were also very disrespectful on the phone. I was told I was " changing" the narrative and asked if I ripped the seams on my couch. Obviously it was an accident ? Who wants to deal with insurance or a ripped couch after one year of having it ? I will make sure to let everyone know not to purchase these products from rooms to go AND to not even bother with this " insurance" that doesn't even cover what is clearly stated in contract. For reference : My entire couch cushion is ripped on the cover. Just because the seam is touching anywhere near the zipper it is " apparently not covered" even though no where in the contract states zippers or zipper seams arent covered. Contract states under what is covered " seams separation( stitching coming apart) resulting in visible exposure of cushion foam, filling, and stuffing. " my couch is basically ruined. Thanks for wasting my MONEY and my time.
I used Fortegra’s roadside assistance plan that I purchased as part of a finance company loan. This was the second time I had used the service, and each time they took care of my problem efficiently and professionally. They made sure that I was taken care of and everyone I spoke too has been friendly and courteous to me. I am very well pleased with their service.
I am extremely unhappy with my experience and strongly advise others not to buy insurance from this company. I purchased a warranty believing it would protect my dining table, but when real issues occurred—peeling of the surface and color shading—my claim was not handled properly.These are clearly quality and finish issues that affect the appearance and usability of the dining table, yet the warranty provided no meaningful support. The process was frustrating, time-consuming, and ultimately pointless.The warranty feels misleading and unreliable. I regret trusting this company and wasting money on their insurance. Save yourself the trouble and do not rely on this warranty for furniture protection.
Whatever you do, do not waste your money buying this protection plan. As a previous lead sales/assistant manager at Rooms To Go, who preaches this product do not buy it. It is a scam! Especially Fortegra. They are the worst. They will do everything they can to decline your claim and the way it is sold by the sales people is totally dishonest. We were even advised not to give customers a printed contract when they purchased this extra service. If people truly read the contract beforehand of what it covers and what it does cover, they would not buy it.
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