I'm a service advisor at a Ford dealership. A customer came in to have some mechanical work done. I called Fortegra and got approval for a certain amount. We went ahead with the repairs. After completion, I sent in for payment. They gave me almost $400 less than the agreement. Emailed back and forth trying to figure out why. Couldn't get a solid answer, only that certain hardware is not covered under contract (even though without hardware, the covered component could not be bolted into place), and the component itself was reduced by $22 each. Labor was also reduced by just over 2 hours. My company will no longer be doing business with this company, as they reneged on our agreement.
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