They denied claims that are clearly stated in the contract as covered. They not only denied it without having seeing any type of photos nor did they care to see the photos. They were also very disrespectful on the phone. I was told I was " changing" the narrative and asked if I ripped the seams on my couch. Obviously it was an accident ? Who wants to deal with insurance or a ripped couch after one year of having it ? I will make sure to let everyone know not to purchase these products from rooms to go AND to not even bother with this " insurance" that doesn't even cover what is clearly stated in contract. For reference : My entire couch cushion is ripped on the cover. Just because the seam is touching anywhere near the zipper it is " apparently not covered" even though no where in the contract states zippers or zipper seams arent covered. Contract states under what is covered " seams separation( stitching coming apart) resulting in visible exposure of cushion foam, filling, and stuffing. " my couch is basically ruined. Thanks for wasting my MONEY and my time.
Claim your business profile now and gain access to all features and respond to customer reviews.
