Very disappointing experience with Fortuneo.I opened my account through a friend’s referral and applied for both a current account and a PEA account at the same time. It has now been over a month, and my request for a Gold CB Mastercard is still not processed.Asper their request, I transferred the required €300 initial deposit, yet I keep receiving automated emails asking me to make the same payment again. I contacted customer support several times and submitted complaints, but received no response.As a foreigner, it is especially difficult to explain the situation, and unfortunately the customer care agents seem clueless and unconcerned. When I finally reached the helpline, I was told to send a paper application form by post, which was never clearly communicated and feels outdated.Poor communication, long delays, and lack of support. Not acceptable for a bank.
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Avec la banque en ligne Fortuneo, réalisez jusqu'à 273€ d'économies par an !
Découvrez les avantages d'une banque en ligne : votre carte Gold CB Mastercard gratuite, 80€ offerts, carte virtuelle sécurisée...
Fortuneo est une banque complète : compte courant, carte bancaire, bourse en ligne (PEA, Compte-titres), assurance vie, livrets d'épargne, crédit immobilier.
Gérez vos comptes en toute simplicité au quotidien avec l’application mobile et soyez accompagnés par des conseillers professionnels basés en France.
Retrouvez-nous sur www.fortuneo.fr
Fortuneo est une dénomination commerciale d'Arkéa Direct Bank, entité du Crédit Mutuel Arkéa.See more
