forward2me.com

No answer from customer service and everything is stuck!

UPDATE - I was contacted by a helpful person who solved the problem. I just received my package, which I had asked to be combined from the two that were shipped originally from the seller. Repackaging fee was very reasonable, it did take time, understandably, but I was updated regularly about how many were in line ahead of me. So I found that quite all right. They were very honest about being busy and that there might be some delays. And if anything the packaging was too solid :). The time is took to get here was also quite short. So, I am updating this review. Apart from the glitch in the beginning, I am very happy with the experience and can recommend it. I am using this service for the first time. I all sounded so easy. I ordered 3 items from a store in the US, intending to have the order sent on one package to forward2me and then on to me in Europe.. They (for some reason) sent the items in 2 packages. They arrived on the same day (over a week ago) to forward2me. Now one is ready to be shipped and one is still being processed. I think I did everything correctly, but for some reason this one package is just stuck in being processed and I have no way of asking for the two to be combined. I did contact customer service with a question, but they just sent a general answer about being busy. So I replied and got a post that seemed to say "you've sent more than 1 post about this and now we are annoyed with you and won't answer you". I honestly don't know what is going on. I don't seem to be able to do anything on the website other than just ask for the one "ready" package to be sent to me. I only have one invoice for the two packages and I just honestly don't understand what I'm supposed to do. And I get no answers from customer service!

Date of experience: Oct 02, 2025