Review Time
Don't use their service. If someone under the name Nica will be under the customer service she will make you waste your time and energy. She tell me May I know what is your preferred shipping service?
but don't show me any shipping service
Now 4 days that I keep sending mails and she is not answering anymore.
Ask for £10 additional charge because it is a financial product
Ask two times my passport
Ask three different times an utility bill
Find it suspicious
Make me wait more than 2 weeks in a urgent situation
Financial product they say its "restricted"
Terrible experience
Wish I never used their service.
I had an excellent experience with the representative at the warehouse regarding my shipment. My enquiry was addressed swiftly, professionally, and with great attention to detail. I truly value the support and care provided throughout the process. Highly recommend this service!
I had a very disappointing experience with this service, which turned out to be a total waste of my time and money. I ordered a bottle of spirits from an auction house and paid for shipping through a courier to a warehouse in the US. However, I was first informed that they could not ship alcohol outside the US to England. I then asked a friend if I could use their US address for delivery and submitted a second request to customer service, offering to cover the postage myself. Unfortunately, the second response was even more frustrating. The support team asked me for a return label from the UK for the return postage from the US. The value of the spirits exceeds $1000 USD, and instead of providing assistance, the representative suggested disposing of it at no cost. I chose this service because I needed someone to manage my package in the USA and help forward it securely to England. It has been nearly 7 days, and I still have no solution to retrieve my package.
Another shipment, another disappointing experience. The item was discarded because communicating with this service made it far too challenging to arrange for shipping. Over the years, I have placed more than 50 orders with this service. However, my recent experiences have been negative. This includes repeatedly asking questions that the support team ignored, leading to shipment delays and a failure to address shipping limitations properly. In this instance, the service was unable to resolve a “combine and repack” issue that arose from their own mistake: the item was set aside for “combining and repacking” without my request, which then made it impossible to combine it with other items. Ultimately, I chose to dispose of the item rather than continue seeking a resolution that was not forthcoming.
Another shipment, another frustrating encounter. The item was discarded because communicating with this service made it far too difficult to arrange for shipping. Over the years, I have placed more than 50 orders with this service. However, my recent experiences have been disappointing. This includes repeatedly asking questions that the support team ignored, which led to shipment delays and an inability to properly address shipping restrictions. In this particular case, the service failed to resolve a “combine and repack” issue that stemmed from their own error: the item was set aside for “combining and repacking” without my request, which then made it impossible to combine it with other items. I ultimately decided to dispose of the item rather than continue pursuing a resolution that was clearly not being provided.
I just reached out to this forwarding service after reading reviews about their excellent customer support and prompt email responses. I tried their messaging service late at night, and I was pleasantly surprised by the quick response. The representative was very patient and polite, answering all my questions. As someone new to this process, I appreciated the clear explanations about how the logistics work. They went above and beyond to ensure I understood everything. Thank you once again for your wonderful assistance!
I recently contacted the customer support team, and I want to extend my gratitude to one representative in particular. She was incredibly friendly, quick to respond, and genuinely helpful throughout the entire process. Every question I had was answered clearly, and it truly felt like she went the extra mile to ensure everything was handled properly. The entire team also did a fantastic job — everything was processed smoothly, professionally, and without any issues. Overall, it was a very positive experience, and I felt well taken care of. Thank you once again to the whole team!
This was my first experience with this service, and the representative made it a smooth and wonderful journey. She was very helpful and quick to respond to all my questions. I truly appreciate her professionalism and the time she dedicated to helping me.
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forward2me is an International parcel forwarding service! You can now easily shop in the UK, Guernsey, Germany, Japan, or USA and then ship worldwide.
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