Their US warehouse is disastrously slow. The basic concept of the service seems great, but they just can't seem to actually process the packages through.
I had one package take 3 business days to get through their process, now a second package is already taking over 1 full week.
I'm not even having them combine packages or anything, would just want them to stick a new label on and ship the package straight out.
Having complained to their support, the response was simply "sorry, we received lots of packages".
I'm extremely dissatisfied.
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