Review Time
I placed an order for goals on December 9th, expecting delivery within 4-8 days and paid extra for it. I missed Christmas, and now it’s been a long wait with no updates. I’ve called for help and am still waiting for a response after 10 days.
The website is straightforward for selecting the ideal goal size. I was kept informed from the moment I placed my order until the delivery time. Communication between the suppliers and delivery service was excellent. The goal matched our expectations perfectly, and the assembly instructions were clear. I would choose this service again if I need another goal. Thank you!
I encountered a minor issue with a basketball stand I purchased for my grandson. I called on a Monday morning, just a week before Christmas, and was informed I was fourth in the queue but could request a callback. Five minutes later, I received a call from a representative who was helpful and understanding. After sending photos of the issue, I received an email three hours later apologizing and confirming that a replacement part would be sent via DHL, which arrived four days later. Excellent service during a busy time!
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