I encountered a minor issue with a basketball stand I purchased for my grandson. I called on a Monday morning, just a week before Christmas, and was informed I was fourth in the queue but could request a callback. Five minutes later, I received a call from a representative who was helpful and understanding. After sending photos of the issue, I received an email three hours later apologizing and confirming that a replacement part would be sent via DHL, which arrived four days later. Excellent service during a busy time!
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