What I read in other reviews is true; this company makes false promises. Initially, my family member received great care, but after six months, everything changed. Carers have been consistently late, and I've had to contact the office multiple times for updates. There are staff who do the bare minimum, and complaints seem to fall on deaf ears. The constant changes in carers prevent any connection from forming, making the experience even worse. I am very disappointed with this service.
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