Review Time
This company is a scam. Shady business tactics. You sign up for the free trial of the application, but you can’t use the features you need without upgrading your subscription. When you upgrade, they lock you into a full-year membership and charge your card immediately.
I tried to cancel within a few hours, but they claimed I had already used the features and refused to refund the annual subscription.
The website itself is well built and did exactly what I needed for a one-off school project. However, I was required to pay for a yearly subscription, and auto-renewal is enabled by default. This is only mentioned in the terms and conditions, with no reminder communication sent before renewal.
By the time I noticed the charge, it was already past their very strict no-refund policy. I reached out politely to ask whether a goodwill gesture was possible given the circumstances, but received only an automated response reiterating the policy.
While the product works, the customer support experience was disappointing. Many competing services offer equally functional websites with more transparent billing practices and more responsive customer support.
After trying to cancel my membership for the second year, I was ignored. Despite sending a cancellation request over a year ago, I was billed again. The support was unhelpful and rude about my refund request. I was barely using the app during those two years, making it frustrating to have paid for something I didn't need. I strongly advise against using this service.
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Fotor is a multi-platform photo editing and graphic design tool that helps users to create eye-catching visual content easily. To date, Fotor has over 300 million users around the globe. It has been awarded the Top Developer designation by Google Play and was dubbed Photoshop Lite by the BBC.
