I'm 18 and just out of school. Foundation Education's sales rep Joyce, misled me during enrollment about the course requirements.
What Joyce DIDN'T tell me:
The course requires 160 hours of UNPAID work placement
Placements are full work days at childcare centres
Can't be done "after work" like I specifically said I'd do
She kept me on the phone during the entire enrollment - even while signing the contract. I felt pressured to sign quickly while she waited.
Her email said "160 hours of practical assessment work," but NEVER said UNPAID.
When I discovered the truth (18 days later), I emailed to cancel within 3 days.
Foundation Education:
Ignored my cancellation email for over 2 months
Told me cooling-off is "5 days" (it's legally 10 business days - they lied TWICE in writing)
Kept claiming it's about "financial hardship" when it's about being MISLED
I tried to cancel on 2 October. They finally acknowledged it today - 5+ months later.
AVOID Foundation Education. They use high-pressure phone tactics, don't disclose unpaid placement clearly, and ignore cancellations.
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