Where do I even begin? I encountered three different representatives regarding my vehicle, and the financing process was a complete nightmare. It felt like I was doing all the work for the company. The teams weren't communicating effectively, leaving me as the intermediary, making calls and passing messages back and forth. It took over two and a half hours just to get the correct paperwork sorted. The reliance on emails and E-signatures didn't help either. I felt like I was doing everything myself, with minimal assistance from the staff. Their contribution was merely clicking a few buttons on the computer and handing me the keys. It seemed like they were only interested in getting their money and moving on. Overall, it was a disappointing customer service experience. I was just moments away from walking out, but I needed the car. I would advise others to steer clear.
Claim your business profile now and gain access to all features and respond to customer reviews.
FOW is the original, multi-award winning Car Supermarket with two fantastic locations in Winsford, Cheshire and Trafford, Manchester. We were born in 1959 and have perfected the UK's easiest and most enjoyable car shopping experience with a focus on fantastic customer care and great prices - values that stay true to this day. To keep things nice and easy we launched FOW Perks to help make your car buying experience a great one! What does this mean? You can reserve any vehicle FREE for up to 48 hours (you won't find this elsewhere), buy online or instore with an expert handover and home delivery available, request a personalised video from home, arrange a test and even part exchange or sell your old car to us. To support this further, our technicians will prepare your new car to the highest standard using industry leading technology and processes. Every vehicle receives a PDI (Pre Delivery Inspection), PSI (Pre Sales Inspection) alongside quality control, multipoint photography process and final sold checks to ensure all aspects of your vehicle match the FOW quality standard. Chat to our team today, we'll help answer those all important questions and help you drive away in the car of your dreams - this is FOW.
See more
