Review Time
All the staff we encountered were friendly, patient and helpful. We were impressed by the professionalism of Phil and Ben, the Sales Executives, for their knowledge and efficiency. We appreciated that we were never put under pressure to make decisions and important details were clearly explained.
Dee was great! Car was as shown on website, no issues whatsoever. Dee helped get the whole process done as quickly as possible. Fantastic service. Cant fault it. Made buying a new car an easy process from start to finish.
£21000 car sold with no owner’s manual no service record and no logbook. Given v62 form and had to pay for it.
Not good enough!
Maya was helpful.
Car is good upto now thanks.
Millie and her team were trustworthy and extremely efficient through the whole process. Car was purchased via a video on trust and not disappointed. Extremely pleased with our purchase and thank you for a stress free efficient process. Highly recommend.
Bought my first car in the UK with FOW.
It was great, I was able to check the car without any sale or other people around me, so could take my own phase and check the whole car from A to Z.
I got very kind and experience salesman - Will!
He provided the best experience of purchase, could answer all my questions, was super transparent about car, car documents and other queries. Was not pushy with extras or rushed with the deal, it was a pressure to speak with him!
On purchase day, arrange everything so that could pick up my car without issues, even was able to pick me up from transaction so that I could do last test drive - brilliant!
On top of that, sorted out the issue with cameras on the car in a very professional and proactive way!
Overall 11 out of 10!
I recently purchased a vehicle from the company, and the representative was exceptional—very friendly and a pleasure to work with during the entire process. The car is wonderful, priced fairly, and I received a great offer for my trade-in. The representative kept me informed throughout, and I felt no pressure during the sale, which I truly valued! I've only had the car for a day, but it drives wonderfully and was well-prepared for me to take home.
I had an incredible experience with the service; my representative was outstanding. As someone who had never dealt with finance before and felt quite anxious, the representative took the time to explain all my options clearly and made me feel comfortable. I'm very pleased with my experience and especially grateful for the respectful treatment I received. I highly recommend this service.
I bought a car on 21st December 2025. After addressing two minor issues, the vehicle returned to the service on 30th December with two major problems. It's been 10 days since they took it back, and I have no updates on when I can expect it back. They also claim they have no replacement vehicle to offer during this time! Communication has been extremely lacking, with several emails going unanswered. It feels like getting my car fixed is not a priority for them.
Where do I even begin? I encountered three different representatives regarding my vehicle, and the financing process was a complete nightmare. It felt like I was doing all the work for the company. The teams weren't communicating effectively, leaving me as the intermediary, making calls and passing messages back and forth. It took over two and a half hours just to get the correct paperwork sorted. The reliance on emails and E-signatures didn't help either. I felt like I was doing everything myself, with minimal assistance from the staff. Their contribution was merely clicking a few buttons on the computer and handing me the keys. It seemed like they were only interested in getting their money and moving on. Overall, it was a disappointing customer service experience. I was just moments away from walking out, but I needed the car. I would advise others to steer clear.
I purchased a vehicle in May and initially noted that while the car seemed acceptable, the customer service was extremely disappointing. An update: since then, I've driven it less than 2000 miles. I recently took it for what I thought would be a routine inspection, but it turned out to be anything but! The inspection revealed that both the front and back brake pads and discs needed replacement, costing around £1000. Caution is advised; I recommend looking elsewhere for a vehicle where honesty prevails, or if you choose to buy from this seller, ensure you have the vehicle thoroughly checked by a trustworthy and independent party. I will definitely not be returning to this seller.
Claim your business profile now and gain access to all features and respond to customer reviews.
FOW is the original, multi-award winning Car Supermarket with two fantastic locations in Winsford, Cheshire and Trafford, Manchester. We were born in 1959 and have perfected the UK's easiest and most enjoyable car shopping experience with a focus on fantastic customer care and great prices - values that stay true to this day. To keep things nice and easy we launched FOW Perks to help make your car buying experience a great one! What does this mean? You can reserve any vehicle FREE for up to 48 hours (you won't find this elsewhere), buy online or instore with an expert handover and home delivery available, request a personalised video from home, arrange a test and even part exchange or sell your old car to us. To support this further, our technicians will prepare your new car to the highest standard using industry leading technology and processes. Every vehicle receives a PDI (Pre Delivery Inspection), PSI (Pre Sales Inspection) alongside quality control, multipoint photography process and final sold checks to ensure all aspects of your vehicle match the FOW quality standard. Chat to our team today, we'll help answer those all important questions and help you drive away in the car of your dreams - this is FOW.
See more
www.trimmania.com
veekys.com
toyotapartsdeal.com
carbonaccents.co.uk
bluevalet.fr
superbikefactory.co.uk
keepvid.com
happyrail.com
www.jimreidvehiclesales.co.uk
stewartgolfusa.com