I’ve placed many orders from Foxblood over the past couple years. They are very slow to ship and the shipping method itself is very slow despite being $15. Unless it’s one singular item plan on your order taking at least 1 week or more commonly for me 2 or more weeks to ship, usually arriving in 3-4 weeks. If you have a problem with your order don’t expect any sort of resolution that is in your favor and expect no explanations even when you politely ask why something happened. I’d say about 25% of the time you might get an apology or some empathy when something goes wrong. The last order I placed took 15 days to finally get a shipping label generated then an additional day or two to actually ship out. When they shipped it, I received a partial refund with no explanation. I reached out and was told it was for a pair of shoes in my order that they had oversold despite having no low stock notification when I originally placed my order (15 days ago). Foxblood said neither of these things should’ve ever happened and offered to allow me to re order the item and they’d honor the sale price I ordered them at. Not helpful though as they were now sold out in the size I needed. These were unfortunately a gift which I now had to scramble to find a replacement for last minute (I politely explained this). I wrote them back and thanked them for the kind offer and told them they were out of the size I needed. I heard nothing back. The order I placed before this (more than a month prior) took 2 weeks to ship out as well. When I reached out to ask about it they gave me a semi curt response and said they’d shipped it out already. No apology. All in all their clothing and accessories are nice/stylish but they are not worth the trouble and patience it takes to order from them. Also the experiences are not equivalent to the prices charged. They are either severely understaffed or just not good/don’t care about their customers-even their loyal ones of multiple years. I’d shop elsewhere. There are other options out there who ship in more timely manners and are more willing to actually help when there is an issue.
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