I purchased a 60 dollar cardigan, and received a very inferior product (extremely thin, worth ~15 dollars). I returned it (yes, after trying it on, but not wearing it anywhere) and they said it was "covered in hair and crumbs" in a very unprofessional e-mail [not "this did not meet our return standards"... basically just calling me a slob]. I don't mind being docked a restocking fee if, for example, my cat ended up napping on the cardigan and I didn't realize (I tried to keep it in the bag, but cats are cats, so anything can happen), but the lack of professionalism makes me strongly unwilling to purchase anything in the future.
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