Wow. After the company was sold, I was genuinely excited about the changes. Sadly, everything that improved has now faded away. Where do I even start? Their rates are competitive, but the hassle makes it hard to justify. My first reservation was one of two, because support told me I couldn’t extend the original booking. I needed to fly out two days earlier due to concerns about shutdowns, and instead of adjusting it, I was told to create an entirely new reservation. While I checked availability, I found that if I canceled my existing reservation, I wouldn’t even be able to rebook because cars were already sold out. The only option left was to create a separate two-day reservation and then drive my car an hour back to the airport to drop off one car and pick up another. I asked if that was really the plan, and I was told yes. Then came the pickup. I stood in the marked pickup zone from 12:05 am to 1:15 am waiting for a shuttle that never showed up. After realizing no one was coming, I ended up booking a last-minute car from another company just to leave the airport. But because I still had a prepaid reservation starting Friday, I had to return the last-minute car and then pick up the original one. Check-in was the usual hassle. The man at the counter seemed disinterested. In all my experiences with this company, I’ve only met one person who felt genuinely helpful. Most barely manage to avoid being rude. After getting my paperwork, I went out to pick up my car. One staff member ignored me completely while staring at her phone. Eventually, a polite man came out and got me to my car quickly. Returning the car was smoother, and I barely made the shuttle before it left. Last year, there was one standout employee who was always friendly and helpful. I haven’t seen her this year, and I can only imagine she was too good for this company.
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The Discount Car Rental Company - Car Rental from Fox Rent A Car, a discount car rental company serving over 20 major airports in the United States, with another 100+ locations worldwide. Fox Rent a Car Provides quality Rental Cars at discount prices.