If I could give this company 0 stars, I absolutely would. Our experience with Fox Rentals was nothing short of infuriating and downright deceptive. When we arrived to pick up our rental, the gentleman at the counter seemed polite at first—but quickly became intentionally vague about what we were signing and what the additional charges actually were. I’ve rented cars many times and I’m fully aware of the upsells and extra fees they try to slip in, which is exactly why I denied every single add-on when I booked through Expedia.In person, I repeated multiple times that we did NOT want any additional charges. Despite that, the employee brushed it off, claimed we were just signing for “liability,” and never once mentioned that we were actually agreeing to roadside assistance and their overpriced insurance—charges that added up to nearly $350. He rushed us, told us to “just scroll and sign,” and made no effort whatsoever to explain what we were agreeing to.When I contacted customer service, they told me a claim would be filed and I’d receive an email within 24–72 hours. Weeks went by and nothing. I had to chase them down, only to get the same dismissive runaround.This company is dishonest, misleading, and clearly relies on tricking customers into paying for things they explicitly declined. I will NEVER use Fox Rentals again and will absolutely be warning everyone I can to avoid them. Do yourself a favor—save your money, your time, and your sanity, and go with literally any other rental company.
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The Discount Car Rental Company - Car Rental from Fox Rent A Car, a discount car rental company serving over 20 major airports in the United States, with another 100+ locations worldwide. Fox Rent a Car Provides quality Rental Cars at discount prices.