Stay away from this service at all costs. I felt completely cheated at the service counter. I booked a vehicle through a travel platform and paid in full in advance, including all taxes and fees. However, upon arriving at the counter, the agent with a poor attitude informed me that the vehicle I reserved was unavailable, leaving me no choice but to upgrade to a larger vehicle for an additional $25 per day, which I didn't want. Previously, I encountered a similar situation with another rental company, and they provided me with an available car at no extra charge, recognizing it was their responsibility, not the customer's fault. In contrast, this service seemed intent on taking advantage of customers. To make matters worse, I saw another customer behind me receiving the exact vehicle type I had booked, which only confirmed that I was being scammed! Additionally, they insisted on pre-paid fuel, claiming it was cheaper than a full tank, but it turned out to be another scam since I only used half a tank while driving around the city. Another frustrating aspect was that the agent required me to pay $17 per day for mandatory rental liability protection, citing a new state law, even though my personal insurance already covered it. On top of that, I was hit with numerous hidden fees at the counter. Ultimately, I ended up paying over $400 extra for a rental that felt completely fraudulent. I later contacted customer support, which only worsened my frustration. I received dismissive responses and a lack of accountability. The representative even suggested that I was responsible for agreeing to the upgrade, and the manager absurdly asked if I had any proof. I was left baffled, wondering what type of proof they expected. This service has completely taken advantage of customers and shows total irresponsibility.
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The Discount Car Rental Company - Car Rental from Fox Rent A Car, a discount car rental company serving over 20 major airports in the United States, with another 100+ locations worldwide. Fox Rent a Car Provides quality Rental Cars at discount prices.