My reservation was booked through Capital One Travel for the dates of December 25-January 6 with a pick up and drop off in Tukwila, WA. A couple of days before my reservation, I called this location to confirm they would, in fact, be open on Christmas Day since it was a holiday. I was told that yes, it would be open for me to pick up my car. When I landed in Seattle, my young daughter and I took an Uber to the Tukwila location only to find that it was closed. I called the number left on the door for help. No one answered. My 4 year old daugher and I were left in the rain, in a sketchy part of town, with no way to get a rental car because whoever staffed that location decided to take off for the day. I was livid because of the safety issue it became for my daughter and me, and because Fox did not follow through with their word. I then decided to take an Uber back to the airport to figure out a plan B. I have proof of the Uber costs incurred from Fox's negligence that I would like a refund for. Once I got back to the airport, I went to the Fox office and talked with customer service, who agreed that my reservation should be refunded because of Fox's error. I have a form that was filled out confirming the start of a refund, but I haven't seen the points refunded.
Fox was able to rent me a car on site at the airport. I had asked for a minor upgrade at the time and agreed to pay the difference. I was given a Nissan Altima that had an outdated USB port, so, after having transferred all of our luggage, installed the car seat, and my child to the Nissan Altima, I realized I needed a different car with a modern USB port so I could charge my phone and get necessary directions. At this point, I was so frustrated with the whole stressful experience that, with the approval of the Fox rep in the rental car lot, I took a nearby car. I got us all loaded up and ready to go, then realized the car reeked of smoke and was dirty. I didn't have the time to move everything yet again to a different car, so I left. I had a debilitating headache the whole drive north.
I have requested refunds from Fox multiple times now with no response. I will never be renting from Fox car rental and will be warning others not to rent from them either.
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The Discount Car Rental Company - Car Rental from Fox Rent A Car, a discount car rental company serving over 20 major airports in the United States, with another 100+ locations worldwide. Fox Rent a Car Provides quality Rental Cars at discount prices.