I have a full set of extensions form Foxy locks which I love, so with an event coming up I ordered the ponytail to go with a specific outfit/look. Ordered 8 days before event. Arrived promptly, but when I opened, it clearly wasn't 16inches, but 22. Not what I ordered. I hadn't worn it, but took photos of the clear length difference between my 16" clip ins and the very long pony tail and sent straight away and repackaged. I was asked to send a photo with a tape measure, explained I didn't have one but could photograph them next to my current foxy locks with box etc, then was asked to send a photo of paper invoice and outside of box. The next day we then went back to asking me to go and borrow a tape measure off someone for another photo, so I did this. Then at the end of that day I had to send a photo of the hair on weighing scales. Apparently weighed less than expected so was asked if I'd cut or coloured them etc before being allowed to return them. I explained I needed a replacement ASAP and before the next weekend, expecting a replacement of the correct product to be sent immediately, only after asking further questions was I told they would have to receive the incorrect item, and review it before they could dispatch the correct product. I was assured this process doesn't take long and I may have it for the weekend. It is Saturday today, they have received my return, no contact to say whether its been 'reviewed', no replacement sent. Nothing. So they still have my money, I have no product and will now have to figure out an alternative for tonight which will cost additional £. Really disappointing service when the error was on the business rather than the customer.
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Amazing quality, thick double drawn human hair clip in extensions. Founded in 2009. We’re one of the largest providers of quality clip-in hair extensions in the world.
