Unfortunately, this is the end of Foxylocks receiving my custom.This will probably mean nothing to the company, but after receiving my latest order and not helping to resolve the issue, I will no longer use these company as I believe the product I purchase was not fit for purpose and did not look at all like the images and videos. Rating 2 stars as I have love their products in the past but this latest order has not lived up to expectations. The extensions I received looked and felt ok so I removed from the packaging. I toned them prior to trying on the first time. I had no concerns with the extensions, I have purchased several sets, ponytails etc for several years and never had an issue. After toning I went to try on and I realised how blunt they had been cut. Making it impossible to wear these extensions as they would not blend into my hair cut to the cut. When this was raised with the customer service team they agreed the extensions did not look right, however due to the toning they wouldn't be looking into the matter any further and said if I took them to a hair dresser to cut it wouldn't need much cutting (agreeing they we blunt/choppy) I didn't ask for a refund (I knew that wasn't to be expected as the hair had been toned) but maybe they could have offered a few extra wefts to try and help blend these extensions.
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Amazing quality, thick double drawn human hair clip in extensions. Founded in 2009. We’re one of the largest providers of quality clip-in hair extensions in the world.
