I wrote a review previously and would like to emphasise it, as now I have an update after engaging with their customer service team. I really wanted to love this product, but the quality was a huge letdown. Despite following all the care instructions—no heat, using their branded hair oil, and the recommended shampoo and conditioner—the hair went incredibly frizzy after just three weeks. By the fourth week, it was completely unusable. I asked a couple of professionals and they both confirmed it's just a blend of synthetic fibers.It’s a shame because the hair was expensive, and I really thought I was investing in something premium. I now feel like I’ve been scammed on the quality, especially when the same money could have gotten me hair from a local braiding shop that would last just as long—if not longer.When I raised this issue with their customer service, it was completely ignored. Eventually, Josie from their team claimed, "our outlet hair is lower quality.'...This completely contradicts what I was told on their live chat prior to purchasing, where I was assured that the outlet hair would be the same quality. This just goes to show that the site is deceptive—selling cheap hair and trying to dress it up as premium. The discount prices are still overpriced for the quality they offer, and I wouldn’t recommend anyone spend their money here.Save yourself the disappointment and buy hair from a local braiding shop. You’ll get the same (if not better) quality for a fraction of the price.
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Amazing quality, thick double drawn human hair clip in extensions. Founded in 2009. We’re one of the largest providers of quality clip-in hair extensions in the world.
