foyles.co.uk

4.1
4.1 Based on 22 reviews

London’s most famous bookshop offers a huge range of fiction and non-fiction, including medical, business and textbooks, as well as signed copies, gifts, stationery, sheet music and Ray’s Jazz, all available instore and online with savings of up to 40% an...

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Average Rating

4.1

/
5

22 Reviews

5 Star
77%
4 Star
0%
3 Star
0%
2 Star
0%
1 Star
23%

All Reviews

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Review Time

Ninewi
Generally Great Experience with Minor Issues

I have consistently enjoyed my experiences with the company, but I recently placed an order for several books, a pencil, and a calendar. Unfortunately, I only received part of my order. I contacted the support team late last night, and they were prompt in their response this morning. The representative who assisted me was quick and eager to replace the missing items. Extremely efficient and friendly service team. I would highly recommend them!

5
Date of experience: Jan 13, 2026
rg12637
Consistently Positive Experiences

I have always enjoyed my interactions with the company, but I recently ordered some books, a pencil, and a calendar, and only received part of my order. I reached out to the support team late last night, and they responded this morning. The representative who helped me was quick to reply and eager to replace the missing items. Extremely efficient and very pleasant service team. I would highly recommend them.

5
Date of experience: Jan 13, 2026
Nelson Coleman
Exceptional Customer Support

I have always appreciated the company, but I recently ordered some books, a pencil, and a calendar. I only received part of my order, so I contacted the support team late last night, and they got back to me this morning. The representative who assisted me was quick to respond and happy to replace the items I didn’t receive. Highly efficient, very friendly service team. 10/10 would definitely recommend.

5
Date of experience: Jan 13, 2026
Vince Powell
Extremely Supportive.

Extremely supportive.

5
Date of experience: Jan 08, 2026
iValeen_71
Long Wait for Delivery

The delivery for my order is quite disappointing. I didn't realize it could take up to 4 weeks for just one book to arrive. When placing an order, it's essential to double-check the delivery timeframe. I certainly won’t be ordering anything from the company again. Next-day delivery is available elsewhere; how can it take 4 weeks here with no updates? You have to reach out for information. Still waiting for my book.

1
Date of experience: Dec 15, 2025
Ambrose
Outstanding Customer Support

The representative from the customer service team was incredibly helpful and went above and beyond to assist me.

5
Date of experience: Dec 10, 2025
Celestia Morris
Excellent Customer Assistance

Fantastic customer assistance. The representative was exceptionally helpful and resolved my issue with a faulty product quickly. Kudos to the company. Thank you very much!

5
Date of experience: Dec 06, 2025
Roderick Rogers
Poor Customer Service Experience

The customer service was unfortunately lacking, and the wait times were frustrating. The food was acceptable.

1
Date of experience: Nov 15, 2025
Katie
Smooth Process

Smooth process. Quick and adequate. Resent lost items. The representative who handled my claim was exceptional. Thank you.

5
Date of experience: Nov 10, 2025
Adrien
Frustrating Subscription Attempt

I tried to purchase a year-long subscription for a monthly paperback delivery as a gift for my wife. This required setting up an account, but I faced issues doing this multiple times across different devices. I received a rejection message about CAPTCHA, which didn’t even appear during the sign-up. I contacted customer services, who advised emailing the subscriptions department. I did this three days ago and haven't heard back. I called their number today and got no response, just voicemail. This experience has been frustrating, and it feels like the company isn’t interested in my business. If it weren’t for my wife's request, I would have given up much earlier.

1
Date of experience: Nov 07, 2025

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Business Details

  • Londons most famous bookshop offers a huge range of fiction and non-fiction, including medical, business and textbooks, as well as signed copies, gifts, stationery, sheet music and Rays Jazz, all available instore and online with savings of up to 40% and free postage on orders over £15 , plus in-store signings and author readings

  • language https://www.foyles.co.uk

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