After receiving a number of orders from this company without any problem, I placed another order last week. I received an email on 18th telling me that my order has been despatched, but every time I track the parcel it states that Royal Mail are still waiting for Foyles to give them the parcel. I have now emailed Foyles twice regarding the issue, but have received no reply and Royal Mail tracking still shows that the items have not in fact been despatched. Update 22 July: I have now finally discovered that the branch that sent the email on the 18th telling me my order had been dispatched didn't even have the books in stock when the email was sent. Instead, after my emails yesterday, Foyles had to arrange for the five books to be sent from another branch and, despite me stating that if this needed to be done that they should be sent first class as no expense to me, they have been sent second class. If you're thinking of ordering from Foyles be warned: an email from them stating your order has been sent is no indication that the books are even in stock and therefore no indication that you will ever receive the books you ordered unless you ring to create a hell of a fuss and keep contacting them until they either send the books from another branch, or issue you with a refund. I am now going through the same hellish process trying to get them to ascertain what has happened to the second order I placed in the past week as, despite having received an email from Foyles on Sunday to say the books had been sent, Royal Mail tracking shows it has not yet received them. I contacted Foyles about this order, but was informed I had to wait 24 hours after they had been received by Royal Mail (which they claim was on Sunday) before contacting Foyles and that I should therefore wait until tomorrow afternoon. Well, 24 hours from Sunday afternoon is not Wednesday afternoon! I strongly suspect that the outcome will be that the books on this order, like the previous one, were not even in stock when Foyles sent the email stating they had been sent.I'm in the process of replacing lots of paperbacks with hardbacks and was planning to do so by ordering all the new books from Foyles, but if they can't be bothered to sort out the issue with this order, I shall be ordering them from another online retailer instead.Get your act together Foyles. There are other online booksellers out there, including a very well-known online retailer that sells books cheaper than you do, that will deliver to a locker of my choice and often delivers items the next day even though I haven't paid £2.99 for next day delivery. I think readers of this review will know the one I mean without me having to spell it out I noticed that nobody from Foyles has bothered to reply to this one star review, which I think speaks volumes about how little they care about their customers.
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Londons most famous bookshop offers a huge range of fiction and non-fiction, including medical, business and textbooks, as well as signed copies, gifts, stationery, sheet music and Rays Jazz, all available instore and online with savings of up to 40% and free postage on orders over £15 , plus in-store signings and author readings
