I’ve never had issues shopping in person, but I would strongly recommend avoiding online ordering. I placed an order on 14 June and still have not received all my items. The order was for a trip on 5 July and there was no indication that any items were not in stock.I received three shipments so far for this one order (which was not a very large order!) One book has still not shipped.One shipment was supposed to include a keychain but it was missing. That shipment arrived in a very flat box, only containing thin books. When I reached out to customer service they said their stock reflected that it was included and offered no help replacing the lost item. Very odd to lose a customer over a £8 keychain that could not have fit in the selected box.Update 23/7- I don’t see any other field to put this so adding order number here: 27997071
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Londons most famous bookshop offers a huge range of fiction and non-fiction, including medical, business and textbooks, as well as signed copies, gifts, stationery, sheet music and Rays Jazz, all available instore and online with savings of up to 40% and free postage on orders over £15 , plus in-store signings and author readings
