I ordered a dress for a specific event, but it was sent to the wrong address. I tried to communicate with customer service before delivery, but they only spoke a different language, which was unacceptable. I managed to have it redirected to a pickup location, but it never arrived there either. It's been almost a month, and I'm still waiting for my refund. Customer service said the investigation is ongoing, but other companies provide far better service. This is unacceptable, and I will not be returning.
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