Cyberlink’s “Error #1” with me was at 4:44 pm on July 13, 2024. My password (above) would not work. I only had the option to sign in with a different account or to press “Forgot password” and have to reset the password. Chose the latter, and got the message they would send me instructions for resetting the password. Error #2: That message never came. (Hey, I had already received two notices at that email account of my payment being accepted for the PhotoDirector 365 at $39.99). I never got a message of how to reset it. That was Error #2. So, here I am, locked out of what I paid good money for and was excited about getting to use it. Now it is more of an anchor around my neck as I sink deeper into a corporate maze. Help!!!! Next, I tried to communicate with their “support” team. That was my ERROR, because there is no human contact. So, first I was able to send a message on their support system and was told they would send a helpful message to me. ERROR # 3. That note never, ever arrived. So I returned to the Support options and tried a different one. That one told me that I had entered a wrong account. Yikes. ERROR #4. By the way, I have seen bad instructional videos, but this one absolutely is the worst. Ever. Not one human word, just some jazzy music and some blurry video which was impossible to see exactly what the person was doing or why. I have learned 3 lessons so far: (1) I should have paid more attention to the fact that Trust Pilot gave them an awful rating of only 2.0 (out of 5). (2) I should have heeded the bad reviews that their customers voiced on the TrustPilot site. And (3) I should have gone with the bad vibes I was getting instead of being dazzled by their long list of supposedly terrific features. Kinda hard to test the features when I cannot even open it to square one.
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