I'm very upset and still trying to get back the refund I should have had for Powerdirector. I asked them not to bill me but they did.The link I got in the Cyberlink email for a refund did not work. Was then referred to Google Play and since then have been given the run around by Google play, including links that don't work. Was asked to authenticate my Google account and when I managed to get through to the correct page - it's all been confusing and timewasting work - the page said there was no such information in my account.Google now says since I'm unable to authenticate they will not refund me.They didn't look at their wrong directions, they didn't suggest another way.I'm fed up with this, but I'm not letting them rip me off.I asked for their authentication procedure again, let's see if they bother sending it.This really disgraceful customer service. The money has clearly gone out of my account to Cyberlink and they're very unwilling to refund it.
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