I booked my entire trip — flight and hotel — through lastminute.com precisely to avoid wasting time on individual arrangements. I expected a seamless experience and proper customer service in return for the money I was paying. The flight was with Iberia but operated by Vueling. However, when I tried to check in online via Iberia’s website using the booking reference, I couldn't complete the check-in or select a seat.So I contacted lastminute.com expecting help — after all, that’s what a travel agency is for, right? Wrong. To my disbelief, the agent I spoke with simply told me to contact Vueling myself, washing their hands of the issue entirely. No effort to support me, no proactive solution, nothing. I was left on my own to deal with something they should have taken responsibility for.Feeling completely abandoned, I called Vueling directly. Their agent was helpful, polite, and efficient. Within minutes, I had the confirmation email and was able to select my seat by phone — something lastminute.com should have facilitated in the first place.From a customer service and commercial perspective, this is unacceptable. It is utterly unprofessional for a travel agency to be unable — or unwilling — to manage the reservation they sold. I felt ignored, unsupported, and frankly scammed. The whole point of booking through an intermediary is to avoid these hassles, not to be passed around and left to figure things out myself.
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