It is well known that the quality of customer service in-store is vastly different from that of the online platform. Initially, we created our birth list in-store without any issues. However, problems arose immediately after: we discovered that items available in-store were not listed for the birth list. Conversely, items we saw online that we wanted to check before adding were unavailable in stores. Eventually, we decided to purchase a co-sleeper online, but it was supposed to arrive in a few days and ended up taking over two weeks. They took three days just to hand the package to the postal service, which then blocked it because the service claimed the package weighed only 1kg (when it was actually 20kg). I called to explain the issue, and they contacted the postal service to resolve it, but the representative just kept saying, "It will arrive tomorrow." Terrible service. A week later, the postal service finally handed the package to another company for delivery. Then, someone purchased an item from our birth list, and we received an email confirming it was ready for pickup. When we arrived at the store, we found out that there had been no stock for months, and the item had even been removed from the system, making it impossible to order. UNBELIEVABLE that you can select and purchase an item they cannot provide. We are still waiting for another gift that has been in command for over six weeks. I truly regret creating the birth list here.
Claim your business profile now and gain access to all features and respond to customer reviews.
Offrez à votre bébé ou votre enfant des vêtements, des articles de puériculture, des jouets à petits prix avec Orchestra. Bénéficiez jusqu'à -50% avec la carte Club.
