Unsatisfactory experience with a gift card. Although the 12-month validity is mentioned in the terms and conditions, the expiry date is not printed on the card itself, leading to the risk of the gift card expiring without the user being aware—especially when the card is received as a gift and the purchase date isn't known. As a parent of young children (the primary audience for the service), delays in using gift cards are quite common. Yet, there was no flexibility, no goodwill gesture, and no solution provided, despite the value (€100) being unused and no service rendered. The way the situation was handled seemed inflexible and inconsistent with a brand that claims to be family-friendly. Losing a long-term customer over this amount seems like a poor decision. Overall, while it may be legally justified, it is disappointing from a customer experience and fairness perspective.
Claim your business profile now and gain access to all features and respond to customer reviews.
Offrez à votre bébé ou votre enfant des vêtements, des articles de puériculture, des jouets à petits prix avec Orchestra. Bénéficiez jusqu'à -50% avec la carte Club.
