Smartbox is a real scam. I had a voucher for 2 hotel nights for 300 euro but never found anything suitable available as 90% of the hotels listed dont seem to be ever available. Now I wanted to extend my voucher which should in theory work. But in practice I would have to pay 175 euro to renew the same. And here is the proof this is a real scam. They claim you can exchange or renew any voucher. In practice, you can ONLY exchange it for the same value or MORE EXPENSIVE voucher and they cheat by not even listing 90% of the same price vouchers when you choose to exchange it. When I check their smartbox vouchers without logging in, I find dozens of boxes for the same value, but when I log in and choose to exchange my current voucher, suddenly only 2 appear to be the same value and everything else is more expensive. On top of that, they asked me to pay 75 euro for just extending the date on top of paying extra for the supposedly more expensive box. If they would be honest, they would list all the same value boxes and they should also allow you to make a reservation for something cheaper than what you paid for. I would accept not getting compensated for the difference in price. But not letting me choose a 200 euro booking when I already paid them 300 euro is the real scam.
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Petite parenthèse ou moment d’exception, le cadeau à vivre n’est-il pas le plus beau des cadeaux ?
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