This is a scam! Do not trust, do not put your money into it, you´ll lose it. If I could, I´d give -5 stars. I got a gift card for two nights stay for two in any of the partner venues. Needless to say, no venues were available at any time throughout the whole year since I received the voucher. The only way to communicate with the Smartbox is through the Chatbot which was useless to say the least. No possibility to talk to real person, or at least I haven´t found any and the Chatbot didn´t provide any either, even when asked. Now the voucher was comming to an end, so I exchanged the voucher for something that was supposed to be delivered, not an experience to be booked with a partner. Payed extra 15 euros on top of the 200 my friends already put into it. And what do you think? "It appears that the description on the voucher doesn´t match what is in our system, we are sorry but there is nothing we can do." And of course no money back. So whoever considers this provider to get a voucher, whether it is for yourself or for a friend, please think twice, you´ll not get anything out of it.
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