I was given a Charming Escape gift that was supposed to give access to 290 different stays. When we tried to redeem it, none of the hotels/glampsites that were listed in the advertising were available or required a huge surcharge. Actually there were very few places that didn't require a surcharge at all except motorway motels.The helpdesk people at Smartbox made a few pitiful attempts to solve the problem, but they blamed a change of computer system. We finally ended up with a hotel in Shrewbury that was very tired. Won't be using Smartbox/Buyagift again.
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