I bought a luxury weekend getaway as a birthday gift for my sister-in-law. At the checkout, I somehow managed to miss the bit where you put in a different delivery address, so that the gift box would go straight to my sister-in-law’s address, not mine. I called Smartbox and found the lines were busy but, fortunately, they have a callback service so I left my number. I received a callback within ten minutes from a very pleasant woman who took the new delivery details and made it clear that it was no trouble at all to make the change. The gift box was delivered successfully only a day later and my sister-in-law was absolutely delighted with it. I would happily buy from this company again.
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