Bought a smartbox gift and tried to cancel the next day. Was told they can't cancel via email and had to call. Called up 10 mins later and was still left waiting. Automated system suggested they call me back so I don't have to wait. Great. No one called back. I emailed again that afternoon to make sure someone would call before they close. No response. Gift dispatched that evening. Great. What a total waste of time. Cancelled the next day but was not refunded delivery as item had already been dispatched. Well, how about you actually cancel when I ask you to? Load of rubbish. And have seen that most of the gifts are cheaper if you go direct to the companies offering the services.
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