Unfortunately this system just another business trick found in the Internet Age. They just promise a lot of things with some small font warnings at the end of their offers.I sen 10+ requests to different hotels and my request was always rejected. Some hotels asked for extra money. e.g. for a CHF 200 smartbox, they asked for 30 Euros per person per night. In the end 120 Euros + 200 Swiss Francs would be the cost of my stay. When I check the proce of property online I see that it costs only CHF 90 per night. As you can see it makes no sense to use this. Just give vouchers to your loved ones instead.Another important thing to mention is validity of the smart box. They are only valid for 2 years. Although they say that you can extend it online, this is not working. I tried it but the Smartbox expired anyway. I contacted helpdesk multiple times and what I get is standard "We are on it" emails for 3 weeks. As I said just book online yourself or give "vouchers" as present. They cost less and more practical and reliable.
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