I purchased two "Champneys Spa Break with Treatments, Lunch and Dinner for Two at Springs" for my daughters, I received two voucher codes one of which cannot be used as it says the voucher has already been used. Buyagift have confirmed the voucher has already been redeemed and used at the hotel, I am fuming as this is an expensive gift and should not happen or at least should be looked in to how it has happened. I have emailed buyagift 5 times and spoken to someone over the phone who assured me they would look into this and get back to me. They are yet to get back in touch!!!I purchased two "Champneys Spa Break with Treatments, Lunch and Dinner for Two at Springs" for my daughters, I received two voucher codes one of which cannot be used as it says the voucher has already been used. Buyagift have confirmed the voucher has already been redeemed and used at the hotel, I am fuming as this is an expensive gift and should not happen or at least should be looked in to how it has happened. I have emailed buyagift 5 times and spoken to someone over the phone who assured me they would look into this and get back to me. They are yet to get back in touch!!!UPDATE 04/10/19Rang buyagift team to be told as both vouchers have been used and the hotel agrees both vouchers have been used there is nothing they can do for me. I was told it is like leaving your bank card lying around someone can take your details and use your card..... so does that mean someone at buyagift may of used my voucher and name as they are the only other people who have this information and surely whoever used it must of had the barcode and some id. I will not let this go until I have a refund as it is not acceptable for a company to sell a voucher and a company to say I have used it even though I have not it is still here with me!21/10/19My update....... still waiting...... can’t believe I am expected to chase for my money back on a item that has already been used!! Poor customer service!05/11/19My update........ still waiting!!!!
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