Most unethical company I've worked for. They don't respect market rules (and are hardly hiding it), they don't respect laws in general, employees and even less their partners or customers. The worst I've seen is them selling empty products on the website (gift-boxes with no configured content) in order to make live market studies. After some time, they would keep the ones which pass the test and simply remove the ones which doesn't sell well from the website then let their customer service deal with the unlucky buyers. When they call! Cause something like 35% of Smartbox revenue is made from the absence of service: basically people forgetting the box in their library. Which means that some people will never even be aware that they bought an empty product. On top of that, the Smartbox is considered as a currency and not as a service, as such, it is not taxable (and eligible to expire, contrary to a service). So the partners ( and indirectly the consumers) pay the service tax, but not Smartbox group, which HQ is currently implanted in Dublin's tax heaven BTW. Conclusion, the only thing smart about Smartbox is the business model itself, and probably their lawyers. So please, don't get fooled, and buy real gifts.
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