I bought a Smartbox gift voucher for a meal for my parents for Christmas. My parents could not use the card because it had to be activated on the Smartbox system. This meant I had to phone SmartBox customer service twice to activate the card. When we went to the restaurant to spend the voucher, the menu we could order from was a special menu with a small number of dishes. This wasn't clear to me when I bought the voucher.
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