So far not so good. Ist time was a UK break, booking process was difficult, reservations managers never available and then no dates available. finally booked a hotel only to leave after the first night as it was so awful.However I put this whole episode down to bad luck and tried again.This time I have a european two night mini break, after 4 overseas phonecalls to Budapest (it turns out the reservations team doesn't work weekends or evenings) I have been told I cannot book any of September or most of October. So Ican go when the flights are very expensive or its really cold. To be fair the lady I spoke to was very apologetic but doesn't help me book my September break. Next hotel I tried, again has no reservations team available to speak to in the evenings or at the weekends and vouchers cannot be redeemed online. Attempting to communicate via email, but I hold out little hope. I know it says there may be some date restrictions, but as I don't want to go in high season or in the school holidays I didn't think it would be this hard. The phonecalls will have probable cost me more than the voucher by the time I manage to sort anything.
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