Really bad customer service and deceiving service. I bought the package for my parents who wanted to use it 9 months after they got it. They chose a destination but the hotel said they rescinded the contract with Smartbox so we can't use the code anymore. Smartbox said they can't do anything, no refund, no other warranty, despite the Smartbox saying all hotels in the booklet are guaranteed, you just need to be flexible about the availability of the hotel. In all, what they deliver is not worth the price of the package. because their destinations would be much cheaper if booked directly instead of using the smartbox. E.g. you buy a 200CHF Smartbox but your journey is worth 100-150. The customer service didn't bother to do absolutely anything about their customers' satisfaction and this is yet even more disappointing.
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