After receiving my shipment, I discovered it was not what I ordered. I immediately took pictures and emailed them my concerns. Three days later, I received a request for more pictures, including the box and labels. Who keeps shipping boxes? Luckily, I had saved it and sent everything they asked for. I followed up the next day for an update but heard nothing. I continued to reach out for several days without any response. On the third day, I warned them that I would share my experience regarding their customer service if I didn't hear back by the end of the day. Despite my efforts, I am still waiting for a reply!
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Experience North America's most luxurious fragrance boutique. We provide a personalized experience for all our customers, bringing the most niche and treasured products from around the world to you. We cater to fragrance enthusiasts and are driven by our philosophy and passion that fragrance defines you.
