The actual physical delivery and product packaging/ protection from Crate & Barrel was 4 to 5. This is northern nevada/ lake tahoe region - served from local warehouse in Reno. The team was excellent, showed up right in the delivery window (on the early side of it), took care to remove wrapping and place the furniture well. However, communications and clarity with Fragilepak was more of a 1 - 2 -- initially a number of authoritative "no-reply" emails or texts requiring we accept delivery on their offered dates/ times; though when we could connect by phone (have to google phone number) to Fragilepak reps, most times helpful, factual, and did help smooth the plan and timing
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