Review Time
Absolute worst. Not the first time dealing with this company. AAFES uses them. Get a 2-6 window, it’s 9:36 pm now and the guy told me he was hour and fifteen minutes behind. Then told me he would be here in 40 min. That was 1-1/2 hours ago. Now he doesn’t answer his phone or texts.
Absolute worst. Not the first time dealing with this company. AAFES uses them. Get a 2-6 window, it’s 9:36 pm now and the guy told me he was hour and fifteen minutes behind. Then told me he would be here in 40 min. That was 1-1/2 hours ago. Now he doesn’t answer his phone or texts.
The worst company costco has ever used to pick up large items from your home no less white glove expense to do so. There is zero communication and the window of time given to customer for pick up comes and goes with zero communication. When instructions were given repeatedly put in writing that I had to leave at 3 pm but driver could contact concierge security cell number who is always seated at the front of the building that he would assist in getting couch out. That never happened and driver went fur to lie that he allegedly spoke to me in person when I wasn’t even home at 4:30 and allegedly I told him I didn’t need my couch picked up. This is bonkers behavior and nutty conduct to make up things that are untrue. Why would I wait at home all day for the couch to be taken for the window of time 9-1 pm and call on recorded lines every hour on the hour to get this company to speak to the driver about updates and to provide detailed information in my absence after 3 pm that driver could call our building staff on his cell phone and he would be let into my condo for couch pick up?
Three delivery no-shows (and counting) for a couch and chair. No explanation, customer service has never been able to contact driver or warehouse to get an update. Shocking that high end furniture companies would use them for delivery.
Fragilepak delivered a sofa from Grandin Road. Service was excellent. I picked my delivery day and was notified a day ahead, of a time frame and day of, of an exact time. The delivery guys were very polite, wore nitrile gloves, and offered to use shoe booties (we said not necessary). They put it together and had us inspect it for any problems. I could not expect any better.
The actual physical delivery and product packaging/ protection from Crate & Barrel was 4 to 5. This is northern nevada/ lake tahoe region - served from local warehouse in Reno. The team was excellent, showed up right in the delivery window (on the early side of it), took care to remove wrapping and place the furniture well. However, communications and clarity with Fragilepak was more of a 1 - 2 -- initially a number of authoritative "no-reply" emails or texts requiring we accept delivery on their offered dates/ times; though when we could connect by phone (have to google phone number) to Fragilepak reps, most times helpful, factual, and did help smooth the plan and timing
Everything you see in these comments are 100% accurate with this horrible delivery company!! Nothing else to say!! They don’t deserve 1 star - zero stars should be an option. If the company you ordered your items from uses this company you should be asking for a partial refund of both shipping costs and the cost of the item.
This has to be the slowest and most unprofessional shipping company I’ve ever dealt with. My friend purchased a smoker as a gift for me, and the order was placed on August 7th. After a few messages with their rep, I was told shipping would be delayed for about a month. A MONTH—for a package going from Arizona to California! That’s ridiculous. How does a business even operate like this? What a complete joke. Save yourself the headache and do not use this company unless you enjoy waiting an eternity for your items.
Fragilpak was entrusted to deliver two recliners to me in Whitefish Montana. They emailed me several times. They called me a couple times and still no delivery insight. The chairs had been shipped to Montana and were sitting seven hours away from me for three weeks. They told me it would be another 4 to 6 weeks before I got the chairs. I’ve bought these chairs for a special event and wanted them so I drove the 950 miles to get them I asked Fragilepak for my shipping money back and they said to go back to the original purchaser. I disagree with that they were intrusted to deliver my chairs and they didn’t. They have confused people working for them And nothing seems to get done. This was a horrible experience with them so I see why they get bad reviews over all platforms! Try not to use them at all costs! Order 691U2540054
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