I ordered six fragrance bottles and only received four. The package arrived without a packing slip, and clearly two items were missing. When I reached out to the customer service team, they insisted that their records showed all six items had been shipped, making me feel like I was being accused of dishonesty despite being a returning customer. Instead of addressing the actual delivery issue, they relied solely on their internal records and refused to take responsibility. A reliable company should be able to handle a simple missing-items situation swiftly and professionally, especially for a small amount like around $50. Unfortunately, I had to dispute the charge through my bank. This company is not trustworthy. I strongly suggest considering more dependable alternatives. If you must shop here, be cautious with larger orders, as you may not receive a refund or replacement if items go missing.
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