UpdateOnce I commented here, they reached out to me and reimbursed full cost. This all could have been avoided if they helped me when I approached them first time.Their flawed website and customer service divert attention from the product itself (Ice Globes), which I really like.--------------------Last week, I wanted to buy Ice globes, which I did and I entered my credit card information. Then, somehow, they also took my money without my consent and sold me 4x of comfort sets, which I never wanted or planning on buying. Right away, I contacted their customer support to cancel 4x comfort sets and reimburse money. They came back with lame excuse that they could not help me because it was shipped already and now I have to send them back 4 massive boxes and they wont even cover the costs. This is unethical and unacceptable behaviour from the company. I will keep telling people about my horrible experience and to stay away from this company.
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