Review Time
Similar experience with other reviews on here. They added extra face masks to my order and charged me without my consent m neither could i review the order before they charged me. The face masks cost even more than the items i actually ordered, the ice globes. When i contact customer support they kept offering other options, instead of refunding/modifying the order. After having to repeat myself 2 times that i only want to cancel the face masks, they say it is no longer possible since the package is shipped. Now they only offer the option of returning the masks, but i have to pay for the (expensive) international shipping fee myself.Update: I got my refund eventually, but it took 3 months
This company is complete scam until last week my order was supposedly to be delivered between 18-26th and i could track it until it reached Dubai. Today when i did the tracking there is a website issue and no information is available about my order. Please do not buy from this company and get scammed. I am going to write to my credit card provider to seek reimbursement of my money which was taken away by them.
UpdateOnce I commented here, they reached out to me and reimbursed full cost. This all could have been avoided if they helped me when I approached them first time.Their flawed website and customer service divert attention from the product itself (Ice Globes), which I really like.--------------------Last week, I wanted to buy Ice globes, which I did and I entered my credit card information. Then, somehow, they also took my money without my consent and sold me 4x of comfort sets, which I never wanted or planning on buying. Right away, I contacted their customer support to cancel 4x comfort sets and reimburse money. They came back with lame excuse that they could not help me because it was shipped already and now I have to send them back 4 massive boxes and they wont even cover the costs. This is unethical and unacceptable behaviour from the company. I will keep telling people about my horrible experience and to stay away from this company.
This product is made of high quality, organic materials and is made to last. The shape of the ball and handle makes it easy and effective to glide around the face, eyes and cheeks. After much searching, I chose this product and I’m glad I did.
Whilst I like this product the company Fraicheur won’t stop calling and harassing me to buy more products. They call all hours of the day and night even after I have continually asked them to stop. I regret ever purchasing these Ice Globes.
I was looking for face massagers and stumbled upon their website offering a huge 70% off on the ice globes. I should have closed their website right there. But I ordered 2. And then the nightmare began. They then proceed to bombard you with additional offers, the order process is now a 7-step process, each step a new offer e.g. comfort set, pink colored ones. Take note that under each additional offer, there’s a small print to click to not avail of the offer, but even though you do click on skip offer, the items still get charged to your card from the initial order. I ended up being fraudulently charged 4x comfort set, 4 x pink globes. As soon as I realized this, I immediately closed the browser and opened a new one to find Support. I wish I could say that at least support was good, but no, I was once again made several offers to try to change my mind about canceling my order. It was free gifts, and then a $72 discount. I made it clear I wanted a refund and then they said they would get in touch with me. They just emailed me now and said that they are unable to modify my order and that if I wanted to return it, I would need to pay for shipping cost. (But that the $72 discount is still on offer). I will of course return all items. I read another reviewer eventually got their refund. But this company’s practices I would say are still less than above board. I am now proceeding with lodging a complaint with the ACCC. Companies like this should not be able to operate in Australia.
Purchased the Fraicheur blue ice globes .. packed beautifully and a lovely product . Really helpful to reduce puffy/red skin around my eyes after wearing goggles during my swims 2/3 times a week .. refreshing and relaxing - makes me glow .. thank you
Very disappointed with my purchases. I found the ice globes large and cumbersome basically too large for the face. They are not effective but gimmicky. Not worth the money even with the discount, as there are much cheaper, better brands and more practical alternatives you can purchase elsewhere with a reputable company. Be aware that when you have to return the items back to Lithuania the cost is quite high for which you are not refunded. I ended up out of pocket by £16.00 just for the postage. Update: when I returned the globes on 13.11.23 Fraicher charged me an extra £4.95 for their delivery to me. They are obviously an unprofessional company. Stay away. You have been warned.Fraicher market their items purporting to offer good deals with high reductions when in reality it is just a publicity stunt to boost their sales. They have a hard selling technique and do everything possible to discourage you from returning their products by penalising you financially for doing so. I made an error ordering from this sham company and would urge you to not make the same mistake.I have provided the invoice to show I am a genuine customer.
Claim your business profile now and gain access to all features and respond to customer reviews.
The best ice globes
We were the first company that introduced ice globes to the market in 2018. We have set the ice globes trend worldwide!
Cruelty- Free
None of our products or formulas have or ever will be tested on animals.
Vegan
We are vegan meaning that none of our products, packaging, formulas or ingredients contain animal derivatives or animal-by-products.See more
